Privacy Policy

1. Introduction

bgd89 ('we', 'us', or 'our') operates the website bgd89.bet and provides online casino and sports betting services to players in Bangladesh. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when you register, access, or use our platform. By using bgd89, you consent to the practices described in this policy.

This policy applies to all users of bgd89.bet, including visitors who browse the site without creating an account and registered members who actively use our gaming and betting services. If you do not agree with the terms of this Privacy Policy, please discontinue use of our platform immediately.

2. Information We Collect

We collect a range of personal and technical information to deliver, improve, and secure our services. The categories of data we may collect include:

• Identity information: full name, date of birth, gender, and a copy of your national identity document (NID) or passport for KYC verification purposes.
• Contact information: email address, mobile phone number (used for bKash and Nagad payment verification), and residential address.
• Financial information: transaction history, deposit and withdrawal records, payment method details (bKash wallet number, Nagad number, Rocket number, bank account reference), and account balance data.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, and referral source data collected automatically when you access the platform.
• Usage and gaming data: games played, bets placed, amounts wagered, bonuses claimed, and session duration records that help us monitor responsible gaming compliance.
• Communications data: messages, support tickets, and feedback you submit through our customer support channels, including email correspondence to [email protected].

3. How We Use Your Information

bgd89 processes your personal data only for lawful, specific, and transparent purposes. We use the information we collect to:

• Create and manage your bgd89 account, verify your identity as part of our KYC process, and fulfil our obligations to maintain a safe and compliant platform.
• Process financial transactions, including bKash, Nagad, Rocket, and Upay deposits and withdrawals, and maintain accurate accounting records for your account.
• Provide personalised gaming recommendations, tailored promotional offers, bonus notifications, and relevant communications based on your activity on the platform.
• Detect, investigate, and prevent fraudulent activity, money laundering, problem gambling, and any other activity that may breach our Terms and Conditions or applicable laws.

4. Sharing of Your Information

bgd89 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, in limited circumstances, we may share your data with:

• Payment processing partners such as bKash, Nagad, Rocket, and Upay solely to facilitate the secure completion of your financial transactions.
• Third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, who may receive anonymised gameplay data necessary to operate their game software on our platform.
• Technology and security service providers, including fraud prevention, SSL certificate authorities, and cloud infrastructure providers, who process data on our behalf under strict data protection agreements.
• Regulatory or law enforcement authorities if we are legally required to disclose information in response to a lawful court order, government directive, or investigation into criminal activity.

5. Data Retention

bgd89 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. The retention periods we apply are as follows:

• Account and identity data is retained for the duration of your account's active status and for a period of up to five (5) years following account closure, as required for anti-money laundering and fraud prevention compliance.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping obligations.
• Support and communications data is retained for a period of two (2) years from the date of the last interaction to allow us to reference prior correspondence in the event of a dispute or follow-up enquiry.
• Technical and usage data (IP addresses, session logs) is generally retained for a period of twelve (12) months, after which it is anonymised or deleted unless required for an ongoing security investigation.

6. Cookies and Tracking Technologies

bgd89 uses cookies — small text files stored on your device — to enable core platform functionality, remember your login session, maintain your preferred language setting, and gather anonymised analytics about how users interact with our site. We use strictly necessary cookies (which cannot be disabled as they are essential to site operation), functional cookies (which remember your preferences), and analytical cookies (which help us understand site usage trends). We do not use advertising cookies or third-party retargeting pixels. By continuing to use bgd89.bet, you consent to our use of cookies as described above. You may configure your browser settings to block or delete cookies at any time; however, doing so may affect the functionality of certain features on the platform.

7. Your Rights Over Your Personal Data

You hold several important rights with respect to the personal data bgd89 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will endeavour to respond to all valid requests within thirty (30) days. Your rights include:

• The right to access: you may request a copy of the personal data we hold about you at any time, free of charge.
• The right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• The right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal obligations to retain specific categories of data as described in Section 5 above.
• The right to restrict processing: you may request that we limit the way we use your personal data in cases where you contest its accuracy or object to its processing.

8. Children and Minors

bgd89 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older in Bangladesh. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a user under this age threshold has registered an account or provided personal information, we will immediately suspend that account and delete the associated data without notice. If you are a parent or guardian and believe your child has accessed our platform, please contact us immediately at [email protected] so that we may take appropriate action.

9. Changes to This Privacy Policy

bgd89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of bgd89.bet following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bgd89 handles your personal data, please do not hesitate to contact our dedicated support team. You can reach us by email at [email protected] — please allow up to five (5) business days for a response to privacy-related enquiries. We are committed to addressing your concerns promptly, professionally, and in full accordance with the principles set out in this policy.